Refund Policy

We want you to be happy with what you ordered. If something is not right, tell us as soon as you can and we will work it out.

Custom cakes and cupcakes

Custom orders are made specifically for you, so once we have started decorating, the deposit is not refundable. If you cancel before we begin, we can refund most of it. The exact cutoff depends on the size and complexity of the order. If you are unsure, ask us when you order.

If something is wrong with the finished cake, such as a colour that does not match what we agreed, let us know within 24 hours of pickup. We will offer a fix, a partial refund or store credit, depending on what went wrong.

Same day and walk-in orders

Cupcakes and cookies bought from the shelf on the same day can be exchanged or refunded if they are not up to standard. Bring the item back with your receipt and we will sort it out.

Delivery

If a delivery arrives damaged, take a photo before moving the box and send it to us the same day. Depending on what happened, we can redo the order or refund part of it.

What we cannot refund

We cannot refund an order that has already been eaten or served, or a custom order that was made exactly as agreed. We also cannot refund the cost of delivery if the driver arrived on time and the order was accepted.

How to reach us

For any refund question, use the contact page and tell us your order number, the date and what went wrong. We usually reply the same day.

Last updated: 2026.